Privacy Policy

Claris Diamond Last updated: 24 August 2026

Claris Diamond is a registered business name operated by ABN 69 524 612 252. This Privacy Policy explains how we collect, hold, use and disclose personal information when you visit clarisdiamond.com, purchase our products, communicate with us or otherwise interact with Claris Diamond.

We handle personal information in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles where they apply to us. Where consent is required, we will request it separately rather than treating use of the Site as consent to every practice described in this Policy.

1. Who We Are

Claris Diamond is an Australian-owned jewellery care brand, founded on Sydney's Northern Beaches. For the purposes of this Policy, Claris Diamond is operated ABN 69 524 612 252, trading as Claris Diamond (registered business name, ASIC registration dated 17/01/2026), operating the website clarisdiamond.com.

If you have any questions about this Policy or how we handle your information, you can contact us using the details in Section 15.

2. The Personal Information We Collect

We only collect personal information that is reasonably necessary for our business functions. Depending on how you interact with us, this may include:

• Contact details — name, email address, phone number, postal and billing/shipping addresses
• Order and transaction information — items purchased, order value, order history, gift messages
• Payment information — Payment providers process payment details directly. We receive transaction status and limited payment information, such as payment method and, where applicable, the last four digits of a card, but we do not receive or store complete card numbers.
• Account information — If customer accounts are enabled, Shopify processes account credentials and related account information on our behalf.
• Marketing preferences — your subscription status and engagement with our emails and SMS
• Communications — details you provide when contacting our customer care team, including via email, social media, or web chat
• Technical and usage information — IP address, browser type, device information, pages viewed, referring URLs, and general location, collected automatically through cookies and similar technologies
• Social media information — if you interact with us via Instagram (@clarisdiamond_co), TikTok (@clarisdiamondco), or other platforms, we may collect information you make available through those interactions

We do not generally require or seek sensitive information. Please do not provide sensitive information unless it is reasonably necessary for us to assist you. If you provide sensitive information—for example, information about an allergic reaction—we will handle it only as permitted by law, including obtaining consent where required, and will delete or de-identify it when it is no longer needed.

3. How We Collect Personal Information

We collect personal information:

• Directly from you, when you browse the Site, place an order, create an account, subscribe to our newsletter, enter a competition, or contact us
• Automatically, through cookies, pixels, and similar tracking technologies (see Section 6)
• From third parties, such as our website and ecommerce platform provider, payment processors, delivery partners, and advertising platforms (including Meta and Google), where you have interacted with our content on those platforms

4. How We Use Your Personal Information

We use personal information to:

• Process and fulfil your orders, including payment, packing, and delivery
• Communicate with you about your order, account, or enquiries
• Provide customer care and respond to feedback
• Send marketing communications, including new product releases, promotions, and brand content, where you have opted in (you can opt out at any time — see Section 9)
• Personalise your experience on the Site and in our advertising
• Run and measure the performance of our advertising campaigns on platforms such as Meta and Google
• Improve our Site, products, and services, including through analytics
• Detect and prevent fraud, and comply with our legal obligations
• Manage competitions, promotions, or gifting programs you choose to enter

We will not use your personal information for a purpose other than the purpose for which it was collected, unless permitted under the Privacy Act.

5. Who We Share Your Information With

We do not sell your personal information. We may disclose personal information to trusted third parties who help us operate our business, including:

• Shopify, our ecommerce and website hosting platform, which processes and stores your order, account, and payment information on our behalf, including through Shopify Payments and other checkout methods we offer
• Klaviyo, our email and SMS marketing platform, which stores your contact details, marketing preferences, and engagement history (opens, clicks, purchases) to send you communications you have opted into and to personalise that content
• Delivery and logistics partners, to fulfil and ship your order
• Meta (Facebook/Instagram), to deliver and measure targeted advertising, including through the Meta Pixel and Conversions API, which share information about your visits and purchases on our Site with Meta so we can show you and similar audiences relevant ads. Meta's handling of this information is governed by the Meta Privacy Policy
• Google, for advertising (including Google Ads and remarketing) and analytics purposes, governed by the Google Privacy Policy
• Professional advisors, such as accountants, auditors, or legal counsel, where necessary
• Government or regulatory bodies, where required by law

Some of our service providers store or process personal information outside Australia. Depending on the provider and service configuration, these locations may include the United States, Canada and other countries in which the provider or its subprocessors operate. Before disclosing personal information overseas, we take reasonable steps required by applicable law, which may include reviewing the provider’s privacy and security terms and using appropriate contractual protections. In some circumstances, an overseas recipient may be subject to foreign laws that differ from Australian privacy laws.

6. Cookies and Tracking Technologies

Our Site uses cookies, pixels, and similar technologies to:

• Keep the Site functioning correctly (e.g. remembering items in your cart)
• Understand how visitors use our Site, so we can improve it
• Deliver and measure the effectiveness of our advertising on Meta (via the Meta Pixel and Conversions API) and Google, including retargeting people who have viewed products or added items to cart
• Enable Afterpay to assess and process instalment payments at checkout

As our Site is built on Shopify, Shopify also sets certain cookies that are essential to the operation of the Site (such as cart and checkout functionality) and, where enabled, its own analytics.

You can control or disable cookies through your browser settings. Please note that disabling cookies may affect the functionality of the Site. Where required by applicable law, we obtain consent before placing non-essential advertising or analytics cookies. You can accept, reject, or manage these technologies through our cookie settings tool.

7. Data Security

We take reasonable steps to protect the personal information we hold from misuse, interference, loss, and unauthorised access, modification, or disclosure. This includes using secure, PCI-compliant payment processing partners and restricting access to personal information to staff and service providers who need it to perform their role.

No method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

We maintain processes for responding to suspected data breaches. Where a breach is likely to result in serious harm, we will notify affected individuals and the Office of the Australian Information Commissioner where required under the Notifiable Data Breaches scheme.

8. Retention of Personal Information

Retaining information depends on its nature and why it was collected. For example, we may retain order and transaction records for the period required by tax, accounting and consumer laws; customer-service correspondence while reasonably necessary to manage enquiries and disputes; and marketing information until you unsubscribe or it is no longer required. We may retain limited suppression records to ensure we continue to honour an unsubscribe request.

9. Marketing and Your Choices

If you have subscribed to our email or SMS marketing, you can opt out at any time by:

• Clicking the "unsubscribe" link at the bottom of any marketing email
• Replying "STOP" to any marketing SMS
• Contacting us directly using the details in Section 15

Please note that even if you opt out of marketing, we will still send you transactional communications relating to your orders (e.g. order confirmations and shipping updates).

We send electronic marketing only where we have the required consent or are otherwise permitted by law. Our messages identify Claris Diamond as the sender and provide a functional way to unsubscribe. We will action unsubscribe requests within the timeframe required by law.

10. Access, Correction, and Complaints

Under the Australian Privacy Principles, you have the right to:

• Request access to the personal information we hold about you
• Request correction of any information that is inaccurate, out of date, or incomplete
• Lodge a complaint if you believe we have mishandled your personal information

You may also ask an authorised agent to make a request on your behalf. Before actioning a request, we may need to verify your identity (or the agent's authority to act for you) — for example, by asking you to confirm details linked to your account or order — to ensure we don't disclose or alter your information to the wrong person.

We will not discriminate against you, or treat you any differently, for exercising these rights.

To make a request or complaint, please contact us using the details in Section 15. We will acknowledge your complaint and investigate it using a fair and reasonable process. We aim to respond within 30 days, although complex matters may take longer. If additional time is required, we will explain the reason for the delay.

Access may be refused only where permitted by law.

If refused, we will generally provide written reasons.

No fee is charged for making a request, although reasonable access costs may apply where legally permitted.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or by calling 1300 363 992.

11. User-Generated Content

Our Site may allow you to submit product reviews, testimonials, or other content ("User Content"). If you choose to submit User Content, please be aware that it may be publicly displayed and accessible to anyone who visits the Site.

Do not include personal or sensitive information in a public review that you do not want others to see. We take reasonable steps to manage User Content submitted through our Site, but information published publicly may be copied or used by others outside our control.

12. Third-Party Websites and Links

Our Site may contain links to third-party websites or platforms, including brand partners, press features, or other sites not owned or operated by us. If you follow a link to a site not affiliated with Claris Diamond, we encourage you to review that site's own privacy policy and terms before providing any personal information. We are not responsible for the privacy practices, content, or security of third-party websites, and including a link does not imply our endorsement of that site or its operator.

13. Business Transfers

If Claris Diamond is involved in a merger, acquisition, sale of business assets, or similar transaction, your personal information may be transferred as part of that transaction, consistent with this Privacy Policy and applicable law. If this happens and your personal information becomes subject to a materially different privacy policy, we will notify you — for example, via email or a notice on the Site. We will disclose only the information reasonably necessary for the proposed transaction and take appropriate steps to protect it.

14. Children's Privacy

The Site is not directed to children under 16, and individuals under 18 may only place an order with the involvement of a parent or guardian.

15. Contact Us

If you have any questions, requests, or concerns about this Privacy Policy or how we handle your personal information, please contact us at:

Claris Diamond Email: hello@clarisdiamond.com 

16. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. The updated version will be posted on this page with a revised "Last updated" date. We encourage you to review this Policy periodically.